We got into North Platte late, with our one year old, from a long road trip and another hotel we had reservations with gave our room up without notice despite letting them know we were arriving late. We called Holiday Inn Express to confirm they had space and a crib available for our little dude. Not only did they hook us up with an awesome room, they had the crib set up on the fly before we got to the room. Customer service was great. Even with construction the hotel was clean and the breakfast had a good selection. We signed up for the rewards program because of this hotel and their staff. We make frequent trips between CO and SD and will only stay at this specific hotel from now on!
Great big find with ample space. Right now there is a great deal of renovations going on. The pool, fitness center and over half of the complex is closed. The front desk area is relocated as well. The remaining elevator is also out of order so the staff will help you with your bags up the stairs. Overall the staff is doing a wonderful job with the unfortunate state the hotel is in and I commend them for making the best out until the hotel renovations is done. Once the renovations are complete this project will be nice.
The customer service was awesome. The room was not. It was overpriced. The room was not as clean as I would have expected for $125 a night. The room and the cleanliness of it was more like a $60 a night hotel. Then, they offer no discounts for the hotel being under construction. The amenities were unavailable to guests such as the pool, workout facility and hot tub. I belong to the rewards club but after my last two experiences, I will be switching to a different hotel chain.
I agree with the reviewer below, great customer service at what is really a fleabag motel. I always stay at holiday inns, this is sub par. The place is old and rickety once you get past the very New and nice looking front desk, and there is only one very old elevator. Additionally, there is no pool or hot tub contrary to what the website says.
Great visit. Very clean facility with comfortable rooms and nice, professional staff.
Holiday Inn Express Suites North Platte is a US Lodging based in North Platte, Nebraska. Holiday Inn Express Suites North Platte is located at 300 Holiday Frontage Rd, North Platte, NE 69101, USA.
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